Around two years, that’s how long the Mayor has been talking about going with Dearborn for the city’s IT. A year maybe more since the council did the IT study and still the Mayor is waiting for an answer from Dearborn.. City of Dearborn and the powers that be please hurry it up. How long do we have to wait? At the last council meeting the IT subject came up again. Council Chair Baron brought it up because of charges close to $900.00 for setting up or switching voice mail. Yep for some reason the people over at city hall can not take care of voice mail on their own. For some reason they have to call IT to get “how to” instructions. Why? Marge Horvath said twice that it was due to
lack of training. Council Chair said “it’s pretty basic stuff.” I agree how many of you have voice mail either on your home phone or your mobile phones?
Again another area in the city without a step by step How To Manual. A manual with some step by step instructions on basic computer and phone problem solving could save the city thousands. A manual in each department and they could look it up and take care of some of these things themselves. Over the past two years there has been so many of these charges for nothing. On many invoices from IT you can find charges for such things as: downloading an update of Fire Fox, there was a charge for a volume knob turned down on a monitor. There was a charge for a machine not plugged in. Not just $20.00 charges these charges cost hundreds. I can not make this stuff up even if I wanted to. Go back take a look at some of the post I have up about IT charges.